A-05 · Members · Refunds are handled manually where stated · Last reviewed 20 Aug 2026

Request a refund or resolve a failed payment

VAST's refund policy depends on what you purchased. Canceling a subscription stops future renewals, while most completed purchases are final.

One-time paid posts

• Single paid posts are non-refundable, except where a technical issue prevented access and the case qualifies for manual review.
• If a creator deletes a post after you purchased it, you retain access to the content you already purchased. The deletion alone does not qualify for a refund.

Subscriptions

• Subscriptions are non-refundable.
• Subscriptions are billed monthly.
• You can cancel at any time, but cancellation applies going forward only.
• You keep access through the end of the current billing period.
• VAST does not issue partial-month refunds.

Scheduled livestreams that do not happen

If you paid for a scheduled livestream and the livestream does not happen, a refund is required under VAST's concert-ticket-style policy. Contact VAST Support with the live-event link and transaction details so the refund can be processed.

Technical issues

If a technical issue prevented you from receiving or accessing a paid post or livestream, contact VAST Support. Refunds for verified technical issues are handled manually.

Before contacting Support

Prepare:

• the account email;
• the creator channel or post link;
• the transaction date and amount;
• the payment status;
• the reason for the request.

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